1 reviews | Active since Apr 2017

16 Mar 2021, 15:08

Vodacom Fiber unreal

After installation we have endless problem with the …struggle to start up the fiber …..2 weeks waiting for technician to come out and solve the problem with new router as promise by Vodacom I have to phone back they leave the phone un attended let you hold for 10 to 15 min this is pathetic …..I have signed a contract for a working installation a per your contract … my money is debit every month no worries i think it is time for Vodacom to come to party otherwise i have other way to cancel the contract and my debit order and sign up with a other provider...

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Replies (1)
Vodacom
Vodacom's reply17 Mar 2021, 07:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team