Vodacom Fiber to the home - Worst Service I've ever received!!

Vodacom Fiber - Their "promoters" came to my complex to offer us fiber as fiber has been installed a few months ago. I said yes since my neighbours were already using it and said it was good. 2 weeks later I get no response so I call the promoter who filled out my application form and she said it was 'vetting declined'. I asked for more info and she could not help me. I phoned vodacom support (home fiber, business fiber and general call center) and all of them could not help me. I have a sales order number but no one can help me further to see why the application was declined, and what I can do to fix it. I need fiber and vodacom is the only provider in my complex but their service is absolutely horrible. No one knows anything about my Fiber Application and Not a single person is willing to look into it and help me or at least give me some feedback.

Extremely poor service!!