Vodacom Fiber to Home

Logged a call with Vodacom Home Fiber department with following Refrence Number SR*** on Monday 07/11/2022 at 13:00pm four days later haven't received any feedback from the service provider . The issue is my Nokia Router has no internet connectivity have spoken to more than four consultant Nosipho , Michell , Alvin etc . Was advised that the issue has been escalated to secound level support I have further stipulated that myself and my spouse work from home and rely on the connectivity but seems that they don't care i would like to warn all the customers about this *********** work ethics that Vodacom service provider offers to their customers . I'm very disappointed as former employee and a customer please be aware of this service Kind Regards Lerato Maqekoane