JD
Jaco D
1 reviews | Active since Mar 2009
09 Jan 2019, 10:59
Vodacom Fiber, they are the worst!
Once again, the troublesome Vodacom Fiber Experience.
I have requested an upgrade a month ago. To date everything is a mess. I must say this just shows the level of incompetence, and it is exhausting. Every day it is another excuse, and another story. I phoned for an update, Vodacom blames vumatel. I called Vumatel and they have not received any instruction from Vodacom to continue with the line migration.
All I have to say is . [dot] . [dot] . [dot]
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Replies (2)
Vodacom's replyOfficial
09 Jan 2019, 11:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2019, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Jan 2019, 11:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply14 Jan 2019, 11:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team