Vodacom fiber - Terrible service

Vodacom fiber is terrible. I have been a client of theirs for just over a year. I had fiber installed in my new apartment and since day one had trouble with them. Not only did I have terribly connection issues for almost 2 months and hours on the phone, finally that was resolved after 2 months. Thereafter I moved to a different apartment within my complex. I requested on the 29th of June 2022 the following: - Change of address - Increase of line speed - Addition of VOIP - Change of ownership for my previous apartment.

Nothing ended up being actioned and even though I followed up multiple times throughout July for the change of address, every time I phoned, they said I must wait 30 days and after waiting 30 days and phoning in in on the 28th of July, I was advised that my change of address was never logged and my 30 days restarts. I then requested to cancel this service on the 28th of July due to Vodacom not caring whatsoever. When I followed up on the the 5th of September as I paid for July (no service provided by Vodacom as I was not even on the premises), I paid for the month of August (also no service provided by Vodacom as I was not even on the premises), I was advised on the 5th of September that they ended up only loading the cancelation 1 month later on the 31st of August 2022, which means, accordingly to their terms and conditions, I have to serve a 30 day notice period so I am liable for a payment in September, even though I sent cancel request on the 29th of July already. I spoke to a lady called Sipopkazi Memani and all that she said the whole time is that she will log a ticket and her manager Sydney, will get in touch with me which again did not happen. There has been very little assistance. They try and squeeze every cent out of you by delaying things and sticking to their 30 day change clauses every time.

I am honestly very disappointed that Vodacom just does not care and do not recommend using them ever as their customer support is terrible beyond review.