Vodacom fiber technical support very bad.

On Saturday morning of the 6th, my fiber line went down. I logged a ticket and was told someone would call me the next day. No one called me. I called again 3 times during the course of this week with no proper feedback and no resolution. They told me that the tech team will come out to fix the problem yesterday (thursday 11th) between 2pm and 4pm but nobody came. Alternative data cost for the week is now estimated at R1000

How can it take you a week to solve a problem? Please urgently resolve the issue!