MS
Matthew S
1 reviews | Active since Oct 2020
30 Jul 2022, 12:34
Vodacom Fiber Suppot is ****
My fiber has been down for 8 days. I have contacted Vodacom daily and they finally agreed to send a technician out yesterday. I took a day off of work to make sure I was at home and they didn’t pitch. No phone call, nothing. I have contacted them to find out what’s going on and all they can tell me is they has escalated the case. The absolute worst service I have ever received. They are quick to take my money but when I need them the are so slack. Please can someone help me.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
31 Jul 2022, 09:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jul 2022, 09:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Matthew S's updateReviewer Update
01 Aug 2022, 16:37And yet another day with no action from Vodacom Fiber. The call centre always says they will escalate but nothing happens. I’ve dealt with agents and managers who have committed to getting back to me by a certain time but nothing happens. Really bad after sales service. I don’t recommend them to anyone. They don’t care about you after the sale. Got a generic email from them saying that they would contact me… I had to contact them to get the BS as before. I’m so frustrated
MS
Matthew S's update01 Aug 2022, 16:37
Reviewer Update
And yet another day with no action from Vodacom Fiber. The call centre always says they will escalate but nothing happens. I’ve dealt with agents and managers who have committed to getting back to me by a certain time but nothing happens. Really bad after sales service. I don’t recommend them to anyone. They don’t care about you after the sale. Got a generic email from them saying that they would contact me… I had to contact them to get the BS as before. I’m so frustrated
MS
Matthew S's updateReviewer Update
01 Aug 2022, 17:10And another BS automated response from Vodacom Fiber. I’ve been on hold for 19 min to try and get an update. These guys are truely ***********. DONT GO FOR VODACOM FTTH. Their backup service is *******.
MS
Matthew S's update01 Aug 2022, 17:10
Reviewer Update
And another BS automated response from Vodacom Fiber. I’ve been on hold for 19 min to try and get an update. These guys are truely ***********. DONT GO FOR VODACOM FTTH. Their backup service is *******.
MS
Matthew S's updateReviewer Update
03 Aug 2022, 09:09And Vodacom are up to it again. After confirming an appointment for today, the had to reschedule again. I’ve taken time off work for the second time but they don’t understand. It’s now day 12 or 13 without fiber. Please don’t use Vodacom, the are seriously **** at after sales support. Quick to take your money, but they don’t care about you when things go bad. 0 out of 10 from me
MS
Matthew S's update03 Aug 2022, 09:09
Reviewer Update
And Vodacom are up to it again. After confirming an appointment for today, the had to reschedule again. I’ve taken time off work for the second time but they don’t understand. It’s now day 12 or 13 without fiber. Please don’t use Vodacom, the are seriously **** at after sales support. Quick to take your money, but they don’t care about you when things go bad. 0 out of 10 from me
MS
Matthew S's updateReviewer Update
03 Aug 2022, 10:22Okay. I need to apologize to all the call center agents I have shouted at over the past 12 days. Vodacom just came through and it turns out there is a problem with my UPS which was causing a low voltage power issue to the router. Removed the UPS and everything is working now. Sorry about my frustration Vodacom.
MS
Matthew S's update03 Aug 2022, 10:22
Reviewer Update
Okay. I need to apologize to all the call center agents I have shouted at over the past 12 days. Vodacom just came through and it turns out there is a problem with my UPS which was causing a low voltage power issue to the router. Removed the UPS and everything is working now. Sorry about my frustration Vodacom.