1 reviews | Active since Apr 2011
Vodacom Fiber Support (NON EXISTING)
I have been trying to upgrade my current fiber connection from 50 MBps to 100 MBps since 7 May 2021. Numerous calls have been logged, and eventually I was contacted with a quote, which I accepted. The job status went from open to closed, but gues what ? No difference in internet speed - when I queried this with Vodacom, they said sorry Sir, you are on 100 MBps - I have subsequently, on two occasions sent then the results of "their" speedtest, clearly indicating that the speed is 50 MBps/50MBps. The calls have been escalated to one Redewaan Duckett @ vodacom SA (External), and he promised to look into it, but to no avail ?
In the meantime now my bill also reflects 100/100 MBps
One would have thought in today's competitive fiber market everybody would be fighting to get business - not so with Vodacom, PLEASE DO YOURSELF A FAVOUR - DO NOT SIGN UP WITH VODACOM - IN THE END YOU WILL BE THE LOSER !!!!
Can it be so difficult to upgrade a line ? Or is it easier to just ignore the customer, and agitate him/her to the point of cancelling the contract ? Just for your info, I do have a very detailed connectivity report from my Fingbox, including daily speed tests, downtimes etc, and this will hold up in any court as proof of Vodacom's inability to deliver what they sell.
Can it be so difficult to upgrade a line ? Or is it easier to just ignore the customer, and agitate him/her to the point of cancelling the contract ? Just for your info, I do have a very detailed connectivity report from my Fingbox, including daily speed tests, downtimes etc, and this will hold up in any court as proof of Vodacom's inability to deliver what they sell.
What are you hiding Vodacom ?
What are you hiding Vodacom ?