CG
Carlos G

1 reviews | Active since May 2018

03 Aug 2023, 09:56

VODACOM FIBER SUCKS!!!!!

My Fibre is through Vodacom for almost two years now, since the last three days my internet connection has been a mess. We would be connected for 2 seconds and kicked off immediately after. This is ridiculous!!! What am i paying Vodacom for????!!!! I have called their call centre 5 times this week alone, last night at 21:00 i was on the phone with them without getting help whatsoever. The whole entire night i could not do anything, my TV works with wifi and i work from home, i could not work due to this **** company!!! The agent i spoke with last night said i would get a call from a superior person in 30 minutes, NO ONE PHONED ME BACK!!!! We need to boycott VODACOM, they are a **** and do not care about their clients !!!! If I do not get any response from them I will never ever use their services again, they suck!! I will complaint through all platforms until they get a grip and do get back to me as they should and sort out the mess that I am currently experiencing.

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Replies (1)
Vodacom
Vodacom's reply03 Aug 2023, 12:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team