Vodacom fiber sucks

Our fiber line has been off since the 15th of December. We reported it multiple times. We went to vodacom on the 16th and everyday the same story that a technician has been assigned to us. The call center can't tell us when we can expect the technician only that they have been assigned and that they will come during the day. On the 20th they once again assigned a technician, we waited the whole day only to hear by 4 that the technician has logged off and went on vacation. Beyond useless. It's a 72 hour turnaround service time it's been 8 days.