CP
Claudia P

1 reviews | Active since Oct 2018

04 Jan 2019, 11:34

VODACOM FIBER *****ING MY MONEY !!!!

I am utterly disgusted that vodacom has taken 2 premiums of our account with no installation of the fiber at our home.My husband and i arrange for our fiber to be moved from one area to our new house in October 2018. It is now 2019 and still nothing has been done, however Vodacom is enjoying the premium they have deducted. Everytime my hubby calls they say that someone will call him back. After 10 calls a day, everyday for the past month - we still have not had any feedback.

In addition to their lack of customer care, the body corporate had advised us that the service provided that vodacom wanted to go through was actually not approved to provide services to my complex. So not only are they dishonest with their deduction. They **** to us to about coverage!

Sies Vodacom!

I want this contract cancelled.

0
Replies (1)
Vodacom
Vodacom's reply04 Jan 2019, 12:41
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team