SVdM
Schalk Van der Merwe
1 reviews | Active since Nov 2020
26 Nov 2020, 04:41
Vodacom fiber - Stay clear !!!
I only selected one star as you cannot write a review if you do not select a star.
Installed Vodacom fiber six weeks ago and regret ever allowing a cellular company providing a fiber service to me as it seems they have no idea how to fix the issue with my service. On all of the over 50 calls to them over the past week, we go through the same script with every consultant.
At the end of the call you either get a promise of an escalation, technician to be sent out or a call back from management.
NONE OF THIS!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Nov 2020, 06:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2020, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SVdM
Schalk Van der Merwe's updateReviewer Update
26 Nov 2020, 13:46As per my experience thus far and also all the other Vodacom Fibre complaints here on HP, no contact and I guess this is where it is going to stay. You respond so it seems like you are doing something and then silence.... and no internet connection. But the debit order and pro-rata payments were prompt.
SVdM
Schalk Van der Merwe's update26 Nov 2020, 13:46
Reviewer Update
As per my experience thus far and also all the other Vodacom Fibre complaints here on HP, no contact and I guess this is where it is going to stay. You respond so it seems like you are doing something and then silence.... and no internet connection. But the debit order and pro-rata payments were prompt.
SVdM
Schalk Van der Merwe's updateReviewer Update
27 Nov 2020, 16:18Day two... still no internet. Still no contact made.
SVdM
Schalk Van der Merwe's update27 Nov 2020, 16:18
Reviewer Update
Day two... still no internet. Still no contact made.