AVDW
Arnold Van Der Wat

1 reviews | Active since Mar 2017

15 Sept 2020, 11:58

Vodacom fiber, Stay away! Don't even shortlist it.

Worst fiber service ever. Did not carry over our landline and keep the same number as requested. They could see the order on their side but nothing has happened. Waiting a week already for them to connect it now and after more phone calls issue still not resolved. Answer that we are getting is that lunch starts now and they'll phone back. As expected they did not contact us back. 40Meg line also not much better than the 20Meg line we had with previous supplier. Only positive is that the contract is a month to month which I can cancel and get a better supplier.

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2020, 13:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team