iA
ismail A

1 reviews | Active since Apr 2021

15 Apr 2021, 13:07

Vodacom Fiber. Stay away.

Worst customer service from Vodacom Fiber. I’m trying to relocate my Fiber line for a month now. I’ve completed the forms as required and was told that someone will call me. 1 month later and no one called. I keep calling the call centre and the consultants keep on telling me that they will escalate the problem. When I asked to speak to the manager , the consultant put me on for 25 minutes until they finally dropped the call. At the moment I still do not have Fiber at my new place and I’m still paying R1100 to Vodacom , plus I’m purchasing extra data so that I can work from home.

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Replies (2)
Vodacom
Vodacom's reply15 Apr 2021, 13:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
iA
ismail A's update21 Apr 2021, 12:23
Reviewer Update
Hi Vodacom. Thank you very much for sorting out my Fiber relocation issue and connection issue. I really appreciate Vodacom for sending someone out to me on a Sunday for resolving my problem. Thanks Ismail