1 reviews | Active since Mar 2009
Vodacom Fiber - Stay Away
I have, what is suppose to be a 100 Mbps fibre line from Vodacom. Since 20 Feb 2018 it's been running at about 50-60% of the speed. I have escalated it to the call center on 26 Feb. After spending about 20min on the phone they couldn't resolve the issue, and asked me further escalate it to FTTH Escalations, as they are unable to escalate it for me (go figure).
It has now been 5 day and still nothing, except for an automated email saying the ticket is open.
If you have an option, please stay away from Vodacom Fibre - they might be good when it comes to mobile comms, but their fiber lacks far behind the competition. Unfortunately they are the only provider in my area, so if you are an estate, please don't make the same mistake as we did, by going with Vodaom Fibre.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team