1 reviews | Active since Mar 2018
Vodacom Fiber, shocking service levels
I recently moved into a townhouse complex that supposedly has “Vodacom fiber”. I app**** for a fiber line (SO180 ********** 65) and my line was scheduled for installation on the 16th of February 2018. It’s now almost April and still NO installation. I called the call center numerous times, and they unhelpful. They just say that they have “escalated”, but one never hear from them again.
Does it really take months to connect a unit with fiber in a complex that already offer your fiber services?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
Thank you for allowing me to assist; I have requested the team to get in touch with you as soon as possible.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience.
Thank you for allowing me to assist; I have requested the team to get in touch with you as soon as possible.
We apologise for any inconvenience caused.
Regards
Moddy