Vodacom fiber services

I've been a Vodacom mobile customer for over 20 years. I have been trying to add fiber line for the past month and have been unsuccessful. You get pushed from 1 consultant to another and the managers are never available to speak to. A consultant called Jade is off sick and nobody can assist or do her job. Sibu Gaba reads from his script and thats where it ends. Ive spike to over 20 people and not 1 can assist. Mr Shameel Joosub the CEO should be embarrassed the way that fiber department is run. Pathetic wish I could change my mobile provider.