iP
ideem P
1 reviews | Active since Sept 2013
11 Mar 2026, 11:27
VODACOM FIBER SERVICE WORST TO DATE
I choose to move to Vodacom fiber with and add on PS5 as I relocated to a new place, My order was placed on the 24th Feb 2026 it normally takes 7 to 14 days for delivery of the router and PS5 by RAM couriers
It is now the 11th March and no contact has been made to update me of my delivery status, note installation can only be completed not sure how many days after delivery is completed of the router, I have been following up with Vodacom fiber having to explain my story everyday to a new person , ticket of escalation has been logged but nothing has been done
A Manager suppose to have called me in the morning to resolve this because the team is unable to and to date no call received. Too many red flags on this service knowing I am also a new client.
Kumotoso Dlamini and Venetta supposedly helped but I am still waiting
THE WORST SERVICE TO DATE
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Mar 2026, 12:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2026, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
iP
ideem P's updateReviewer Update
12 Mar 2026, 09:56I have since received a call from the Vodacom Hello Peter team stating I would get a call from there Fiber team, what a joke this service has come to, I am still waiting for any kind of call or assistance.
I have never seen this dismal service in my life!!!!!!!!!!!!!!!!!
I have never seen this dismal service in my life!!!!!!!!!!!!!!!!!
iP
ideem P's update12 Mar 2026, 09:56
Reviewer Update
I have since received a call from the Vodacom Hello Peter team stating I would get a call from there Fiber team, what a joke this service has come to, I am still waiting for any kind of call or assistance.
I have never seen this dismal service in my life!!!!!!!!!!!!!!!!!
I have never seen this dismal service in my life!!!!!!!!!!!!!!!!!
iP
ideem P's updateReviewer Update
12 Mar 2026, 10:21I have called the call center now which I call everyday to check if anybody can actually help as the managers are of no use and the resources seems to also not be able to help
its the same story everyday, my delivery is at dispatch with no tracking number at the couriers
A lady by the name of Mickayla promised to call but i doubt this will happen as it did yesterday and through the whole week.
Vodacom Fiber if you Guys are actually reading this and want to resolve this, please act upon it
IF NOT PLEASE HELP ME CANCEL THIS ***!!!!!!!!!
its the same story everyday, my delivery is at dispatch with no tracking number at the couriers
A lady by the name of Mickayla promised to call but i doubt this will happen as it did yesterday and through the whole week.
Vodacom Fiber if you Guys are actually reading this and want to resolve this, please act upon it
IF NOT PLEASE HELP ME CANCEL THIS ***!!!!!!!!!
iP
ideem P's update12 Mar 2026, 10:21
Reviewer Update
I have called the call center now which I call everyday to check if anybody can actually help as the managers are of no use and the resources seems to also not be able to help
its the same story everyday, my delivery is at dispatch with no tracking number at the couriers
A lady by the name of Mickayla promised to call but i doubt this will happen as it did yesterday and through the whole week.
Vodacom Fiber if you Guys are actually reading this and want to resolve this, please act upon it
IF NOT PLEASE HELP ME CANCEL THIS ***!!!!!!!!!
its the same story everyday, my delivery is at dispatch with no tracking number at the couriers
A lady by the name of Mickayla promised to call but i doubt this will happen as it did yesterday and through the whole week.
Vodacom Fiber if you Guys are actually reading this and want to resolve this, please act upon it
IF NOT PLEASE HELP ME CANCEL THIS ***!!!!!!!!!
iP
ideem P's updateReviewer Update
13 Mar 2026, 18:13So I am back here with and update, eventually we manage to get the delivery of the router this morning.
No PS5 delivered, we manage to get Metrofiber out for installation but it could not take place because the fiber line is not working and now they got to log a call with the maintenance team and who knows how long this will take
Metrofiber does work on weekends and overtime bit I guess this would not be treated as a priority and we back to square one, seems like another month on the cards just to get fiber installed or and wait not sure about the PS5 because nobody knows and that was a gift for mh daughters bday which has long passed now
Total dissapointment beyond words!!!!!
No PS5 delivered, we manage to get Metrofiber out for installation but it could not take place because the fiber line is not working and now they got to log a call with the maintenance team and who knows how long this will take
Metrofiber does work on weekends and overtime bit I guess this would not be treated as a priority and we back to square one, seems like another month on the cards just to get fiber installed or and wait not sure about the PS5 because nobody knows and that was a gift for mh daughters bday which has long passed now
Total dissapointment beyond words!!!!!
iP
ideem P's update13 Mar 2026, 18:13
Reviewer Update
So I am back here with and update, eventually we manage to get the delivery of the router this morning.
No PS5 delivered, we manage to get Metrofiber out for installation but it could not take place because the fiber line is not working and now they got to log a call with the maintenance team and who knows how long this will take
Metrofiber does work on weekends and overtime bit I guess this would not be treated as a priority and we back to square one, seems like another month on the cards just to get fiber installed or and wait not sure about the PS5 because nobody knows and that was a gift for mh daughters bday which has long passed now
Total dissapointment beyond words!!!!!
No PS5 delivered, we manage to get Metrofiber out for installation but it could not take place because the fiber line is not working and now they got to log a call with the maintenance team and who knows how long this will take
Metrofiber does work on weekends and overtime bit I guess this would not be treated as a priority and we back to square one, seems like another month on the cards just to get fiber installed or and wait not sure about the PS5 because nobody knows and that was a gift for mh daughters bday which has long passed now
Total dissapointment beyond words!!!!!