Vodacom fiber service unacceptable

I have been without fiber internet since the 12th of November after a vumatel outage. I have contacted vodacom numerous times and still have not received any feedback nor a response from anyone in regards to the issue. I am yet to receive a reference number for the report. I have told the call center over and over that it is a hardware issue and I need to have a technician come out and inspect the fiber cable and so far nothing has happened. Terrible service delivery.