IM
Irene M

1 reviews | Active since Feb 2024

04 Nov 2025, 20:34

VODACOM FIBER SERVICE TEAM IS THE WORST

VODACOM FIBER TEAM IS THE WORST... I created new fiber services, almost two weeks went passed by and I had not received the router, what made it frustrating is getting contradicting information between sales person on whatsapp and when I call the *** number. I requested that the order gets cancelled as I had still not received the router, I received a call ad email that order was cancelled. A month later Im still unable to get fiber with new service provider as vodacom never cancelled the order with Openserve. I even received a call this past sunday from openserve saying Vodacom has instructed them to come and install fiber..... FIBER Team is highly disappointing.

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Replies (1)
Vodacom
Vodacom's reply05 Nov 2025, 07:24
Official
 
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team