VODACOM fiber service is pathetic.

My Vodacom fiber line went off on the 10th of October. I have phoned the "Customer service number *** to report the fault. They did some remote fault finding and established the "AUTH" and "LINK" light being off meant that the fiber line is broken somewhere. They have logged a ticket for a technician to come out and investigate. It took 5 days just to assign an ETA and to let me know someone would phone me on the 19th (9 days after ticket was logged) and investigate. The 19th came and gone and no phone call and no technician. After many follow ups from me I was told it is a municipal damage. Since then no new ETA and no help from VODACOM to get me connected again. always the same story/promises..."we will escalate and phone you back. Today is 15days after reporting a fault and still no connectivity. VODACOM escalation process does not work...don't believe it if they tell you this.

I will never recommend VODACOM fiber to anyone....service is shocking! If i was working from home and needed the fiber, i would be jobless now.