Vodacom fiber service is horrible

My fiber line has been down for 8days now. I have spoken to numerous consultants telephonically and was promised that it would have been restored last night 8pm latest. It has not. I keep talking to consultants who are only able to see what the updates on the system is but who cannot effect real change. I asked to speak to a supervisor but that hasn’t happened yet. I am at my wits ends because nothing I say or do seems to produce urgency. Even if you cancel your subscription they seem to not care.