Vodacom Fiber service is Dreadful

Vodacom Fiber has the worst service that I have ever encountered. Our internet has been down since January the 6th of 2024. I've been on the phone daily trying to resolve the problem but the agents just keep telling me to remain patient. Vodacom has been giving me the run around every single day. I have been on the phone with managers but they have been equally as useless as the agents prior. I have received a reference number but has not yet been resolved. It should have been resolved within 48 hours by Vodacom's own admission but it has been more than 216 hours. I am cancelling my subscription you *********** "service" provider.