Vodacom fiber service is disappointing and frustrating

I have unlimited fiber with Vodacom of which i must say i never miss a payment today my connection went down l called the call center we tried to troubleshoot with the agent who was very helpful by the way .what upsets me is that in the end she found that my link went down 2hours befor the call and she has to escalate because she doesn't know the reason and cannot help.the people she is escalating to work 8 to 5 monday to Friday .meaning I wont have connectivity for the whole weekend .this is unacceptable considering the amount of money i am spending on vodacom. I cannot work or do anything for 2 days .i am really considering taking my money else where.very frustrated