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christiaan W
1 reviews | Active since Jan 2013
27 Aug 2020, 08:37
VODACOM FIBER SERVICE
I have been having issues with my Vodacom fibre the router is not working the wifi is not connecting and the router restarts. I am phoning every day and opened lots of SR and they just close them without responding to the latest SR (number 8 ) is SR***. every time I call they tell me that is working on it, SO ARE THEY BUILDING A NEW ROUTER ????? the router needs replacing.the last time I had this bad service was with TELKOM ADSL
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Replies (3)
Vodacom's replyOfficial
27 Aug 2020, 09:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Aug 2020, 09:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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christiaan W's updateReviewer Update
31 Aug 2020, 09:45ITS BEEN 12 DAYS with no WIFI and ROUTER restarting so still no update even if Vodacom rep**** to this Complaint,
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christiaan W's update31 Aug 2020, 09:45
Reviewer Update
ITS BEEN 12 DAYS with no WIFI and ROUTER restarting so still no update even if Vodacom rep**** to this Complaint,
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christiaan W's updateReviewer Update
01 Sept 2020, 23:05So after this long, I finely Talk to someone at Vodacom that assisted in 24 hours and they swaped my router my issues is sorter THANK you, Grant Hendricks your the BEST
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christiaan W's update01 Sept 2020, 23:05
Reviewer Update
So after this long, I finely Talk to someone at Vodacom that assisted in 24 hours and they swaped my router my issues is sorter THANK you, Grant Hendricks your the BEST