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Paul M
1 reviews | Active since Jul 2022
04 Jul 2022, 08:49
Vodacom Fiber Service. Be Careful
Please think carefully before using Vodacom as your service provider. They are happy to take your money. They are happy to sell you something quickly. But they are VERY VERY VERY slow to help you to resolve any issues when things go wrong.
We are caught in a monopoly as our estate only has Vodacom as fiber provider. If it were not for this, I would never use Vodacom again.
I will update this if and when someone actually pitches up to try and help. This is week 2
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Replies (3)
Vodacom's replyOfficial
04 Jul 2022, 10:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jul 2022, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Paul M's updateReviewer Update
04 Jul 2022, 11:45Thank you
Is he/she also only going to "escalate it to their manager" or is the manager at some point actually going to do something?
Until today, nobody has contacted me regarding this. I am the one calling everyday to find out if something is being done or not.
I don't even think the right questions are being asked. The only feedback is "we have escalated this" or "it has been handed over to our technicians at Nokia and we are waiting for an action date"
Useless...........
Is he/she also only going to "escalate it to their manager" or is the manager at some point actually going to do something?
Until today, nobody has contacted me regarding this. I am the one calling everyday to find out if something is being done or not.
I don't even think the right questions are being asked. The only feedback is "we have escalated this" or "it has been handed over to our technicians at Nokia and we are waiting for an action date"
Useless...........
PM
Paul M's update04 Jul 2022, 11:45
Reviewer Update
Thank you
Is he/she also only going to "escalate it to their manager" or is the manager at some point actually going to do something?
Until today, nobody has contacted me regarding this. I am the one calling everyday to find out if something is being done or not.
I don't even think the right questions are being asked. The only feedback is "we have escalated this" or "it has been handed over to our technicians at Nokia and we are waiting for an action date"
Useless...........
Is he/she also only going to "escalate it to their manager" or is the manager at some point actually going to do something?
Until today, nobody has contacted me regarding this. I am the one calling everyday to find out if something is being done or not.
I don't even think the right questions are being asked. The only feedback is "we have escalated this" or "it has been handed over to our technicians at Nokia and we are waiting for an action date"
Useless...........
PM
Paul M's updateReviewer Update
06 Jul 2022, 18:30Thank you but it is of no use to send someone on a weekend we are not here.
Still feel the same.
Unbelievably bad service from a company i have been supporting for the past 27+ years.
You can be sure this will be the last.
Still feel the same.
Unbelievably bad service from a company i have been supporting for the past 27+ years.
You can be sure this will be the last.
PM
Paul M's update06 Jul 2022, 18:30
Reviewer Update
Thank you but it is of no use to send someone on a weekend we are not here.
Still feel the same.
Unbelievably bad service from a company i have been supporting for the past 27+ years.
You can be sure this will be the last.
Still feel the same.
Unbelievably bad service from a company i have been supporting for the past 27+ years.
You can be sure this will be the last.