Vodacom Fiber service appalling

It has now been 3 days and not a single attempt has been made to contact me. In the meantime the connection to the Internet has been extremely unstable...to such an extent that I had to drive elsewhere to work. I have been a client of Vodacom for more than 25 years, where not even one payment of my contract was skipped, and in the meantime took out numerous other contracts with them. I will be sure to NOT renew any contracts when they become due and will ensure that the connection to this estate (Bushveld View) will be moved to a different provider as soon as possible. Vodacom will probably only feel it when +- 300 households make use of another service provider for their connectivity. I'm sure that Vodacom doesn't need the +- R200K a month that people from this estate pay to them. this is utterly rediculous...in a time when "work from home" has never been more important one would think that they would jump at the opportunity to impress with a stable line and great service...instead i have forked out at least R300 in airtime holding for their call center to report the instability, with no results coming from that.

hi, i received the email from the consultant, and rep**** to it but it could not be delivered.

This is the mail delivery agent at Symantec Email https://protect-za.mimecast.com/s/vaLOCRgBXJFvWxlZpF9otIN?domain=security.cloud. I was unable to deliver your message to the following addresses: *** Reason: 550 #5.1.0 Address rejected. The message subject was: RE: EC-172F-3J8GDW The message date was: Fri, 10 Dec 2021 11:57:31 +0000 The message identifier was: 5B/59-09428-2B043B16 The message reference was: server-4.tower-571.messagelabs.com!***!97066!1

I've had no calls again from Vodacom. I rep**** to the email that the agent sent me immediately and got the undelivered message as per previous post. this email contained information that he needed to continue his investigation. can somebody please contact me with a valid email address?

it has been 3 weeks since my initial complaint. I had one phone call where the agent asked me to reply to his email which he would send for certain information that they needed. I did this immediately upon receipt of the mail, just to find that the address could not be rep**** to. I've spent hours on the phone to them to try and sort out my fiber issues. I eventually got to an agent called Rene (she was exceptionally helpful, but could only do what she could) who escalated my query (SR***). i then called to follow up again a day or 2 later, just to hear that an technician was booked for Friday 24 Dec at 14:00. we adjusted our plans to be available for the afternoon, but nobody pitched. Not even a phone call to apologise for not being able to make it. We have had no internet for the past 4 days!!! Is this really the standard of service to be expected from a supposed world class organization like Vodacom? surely there must be somebody working there that can understand the frustration and be able to do something to sort this problem out?? Not only is the main line unstable, but it seems that the actual installation to my house might be faulty. i will be posting this as a new complaint as well seeing that Vodacom doesn't read replies on previous posts. In addition to this every single call (except the one with rene) was disheartening to say the least...no empathy and no apology from any of the people I spoke to. What measures do I have to resort to to get any action out of this *********** organization??? i am paying money for their services and not receiving any value for my money at this point in time. Do i really have to resort to complaining on every social media platform available?? seems my calls to their call center is falling on deaf ears.