VODACOM FIBER SERVICE

Voda**** i think is best way describe this lousy company, how they still have the lion share in South Africa i dont know. So my complaint relates to Fiber and my Honest recommendation is NEVER EVER GET FIBER FROM VODACOM. So on the 01/02/2019 me and my house mates decided to install Fiber to our rental in Fourways , the start up process as usual was awesome friendly polite service and a willingness to help was the order of the day and i was left with impression that Vodacom has turn a corner and my fiber was installed 15/02/2019 with very little hassel or fuss. Unfortunately one of the house mates made a very loud noise in an argument with her friend and we were subsequently evicted. So i moved into my own place so the above can never happen again. I made a relocation request to Vodacom on the 26th and explained my situation to them. I was quickly assured that the new area fell under Vumatel and apon selecting a package my request will be fast tracked. Then all hell broke loose after i selected my package i attached the my a copy of my ID ( the same copy i used for the original application). i was then informed that vetting will not accept my ID as it does not have a back copy (Please bare in mind that this is same copy vetting accepted when signing me up origanally). When i asked the consultant if i could not send the front and back of my drivers licence i did not get a response and then eventually i was told that vetting will only accept my ID. Finally after much up and down i get a request to kindly forward the copy of my drivers license which i did. she needed all these docs as she was handing over the Doc to vetting. i was then forwarded a quotation to be electronically signed which was done at the same time. then i received an sms saying that a 3rd party delivery partner will be in touch to do the installation. then this morning i receive another email from vetting to attach all the same docs i had sent to the consultant. We are now on the 14/03/2019 and no closer to the install than what i was when i sent the request on the 26/02/2019 and vodacom will not release me from contract either even though they billed me for the month of march knowing very well i will have NO INTERNET SERVICE. I was promised to be fast tracked which also is not happening Please can someone help me !!!!!!