MZ
Madalein Z

1 reviews | Active since Jun 2014

20 Dec 2019, 07:45

Vodacom Fiber Secunda

Vodacom Fiber Secunda I would say it is the worst service ever, but that would mean they actually deliver some service, which they don't. We had our Fiber installed for a month and we haven't been able to use it, not even once. Several calls have been made, without any luck, the 2 Secunda employees only have the convenient excuse that it's not them, it's the supplying line towards Secunda that is offline, even though other people in Secunda had Fibre connectivity.

This is very unexeptable and a very useless product if I am unable to make use of it, and I constantly have to buy new Data bundles at my own cost just to make sure we can proceed with our daily activities that relies on the internet.

I would not advise anyone to attempt to install Fiber with Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply20 Dec 2019, 09:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
MZ
Madalein Z's update21 Dec 2019, 07:40
Reviewer Update
Still no feedback what so ever!! Part from an automatic reply?!
So looks like this is an overall Vodacom issue!!! Your service is very unreasonably bad!!!