Vodacom fiber scheduling team is lazy

I scheduled my installation for fiber to be done on the 2nd of January but to my surprise no one came or contacted me letting me know they couldn’t make it to my residence, since then I have been calling non stop to Vodacom a call center who have sent many emails to the scheduling team who have still not contacted me in any way whatsoever, it’s January 15 this level of service is unacceptable, you can’t make me believe that in 2 weeks no one looks at their emails.