VODACOM FIBER ****

It's been an ongoing problem for 2 years now... Limited and normally Useless telephonic technical support, ZERO onsite support.. this company has lost interest in fixing anything permanently but will bill you monthly without fail..

They charge a monthly for a R1009.00 for a 100mb up and down service. Since day I received the installation the service speed has been 50% or less that what was agreed on the contract. I get less than half of that most days and for some time now even less than 1/3..

I've put in over 70 service requests and have even asked for refunds , most get ignored with an email send stating "Service no xyz Resolved" .. and it never is. I have called Vodacom dealers, head Office even private numbers to resolve the issue without having any permanent success. I'm fed up asking for them to fix the problem, just give me what I pay for or discount my bill by 50%, and refund me anther 59% for the past 24 months!

To add insult to injury they now the marketing call me to offer a "Double the speed at a discount " because my 24 month contract is coming to an end... really!? Its not evenfunny.

What Vodacom is doing is the same as theft, taking my hard earned money and not providing the service I was "contractually binded to by them" is *****ing and a money making ****, no matter how you look at it.