1 reviews | Active since Oct 2022
Vodacom Fiber Router Model S3 – Disappointing Experience for a Loyal Customer
As a loyal Vodacom customer for over six years, I expected reliable service when upgrading my fiber setup. Unfortunately, the Vodacom Fiber Router Model S3 has proven to be highly problematic, specifically with ongoing failures on the 2.4 GHz frequency.
Recurring Issues & Frustration - The 2.4 GHz frequency repeatedly disconnects, forcing me to reset settings frequently, especially for wireless printing. - Every week, I have to contact Vodacom support, spending over 20 minutes troubleshooting—only for the same issue to return. - Call center agents acknowledge that this is a known issue affecting multiple customers, yet Vodacom has not implemented a permanent fix.
Vodacom’s Lack of Action Despite being aware of the problem, Vodacom has failed to address customer complaints effectively. As someone relying on stable connectivity for both business and personal use, the unresolved router issues waste valuable time and cause unnecessary frustration.
Recommendation If you are considering a Vodacom fiber line, I strongly advise checking alternative service providers first. The S3 router has known technical issues, and Vodacom’s lack of proactive resolution makes it an unreliable choice.
Final Verdict 🔴 Disappointing experience for a loyal customer. If reliability matters to you—especially for business use—stay clear of Vodacom fiber until they resolve the ongoing issues with the S3 router
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for your response. While I appreciate that a consultant will be reaching out, I must emphasize the urgency of the matter and the continued frustration caused by the recurring failures of the Vodacom Fiber Router Model S3, particularly on the 2.4 GHz frequency. As previously mentioned, this issue has persisted despite multiple troubleshooting attempts and repeated engagements with Vodacom support. Call center representatives have acknowledged that this is a known problem affecting multiple customers, yet no permanent resolution has been provided. Given the critical role of stable connectivity in both my personal and professional life, this lack of action is unacceptable. I logged a ticket, SR ***, as the error returned again today after receiving support for the same matter on 30 April. I request a definitive update on what steps Vodacom is taking to address this issue comprehensively. Additionally, I expect a timeline for resolution or, if necessary, an alternative solution to ensure uninterrupted service. Your prompt attention to this matter is highly appreciated, and I look forward to a concrete response detailing the next steps.
Thank you for your response. While I appreciate that a consultant will be reaching out, I must emphasize the urgency of the matter and the continued frustration caused by the recurring failures of the Vodacom Fiber Router Model S3, particularly on the 2.4 GHz frequency. As previously mentioned, this issue has persisted despite multiple troubleshooting attempts and repeated engagements with Vodacom support. Call center representatives have acknowledged that this is a known problem affecting multiple customers, yet no permanent resolution has been provided. Given the critical role of stable connectivity in both my personal and professional life, this lack of action is unacceptable. I logged a ticket, SR ***, as the error returned again today after receiving support for the same matter on 30 April. I request a definitive update on what steps Vodacom is taking to address this issue comprehensively. Additionally, I expect a timeline for resolution or, if necessary, an alternative solution to ensure uninterrupted service. Your prompt attention to this matter is highly appreciated, and I look forward to a concrete response detailing the next steps.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team