Vodacom fiber repairs

So I've had Vodacom fiber a few years and have always been happy, however when Vodacom is down trust me you'll have to move a mountain to have the fiber restored. Our cable was cut on Sunday and on Monday I called to notify Vodacom a technician was sent on Wednesday and did nothing at all and said another team had to be sent. Today is Friday I called again and spoke to a rude agent who told me that there is not update on my ticket and there's nothing she too can do but escalate it. Mind you I work from home and need fiber to work. This isn't the first time something was wrong with our cable it took almost 2 weeks to have it repaired the last time. Also the debit order for the fiber went off today, how nice to pay for a service I don't have. Vodacom needs to do something about the lead time. I cant have to wait two weeks for a cable to be fixed when its something the fiber team should be prepared for. I have good mind to cancel my contract because this is very frustrating .