Vodacom Fiber Relocation - Still waiting!

Shocking fiber relocation experience. I did everything Vodacom asked me to do, in exactly they way and when they asked me to do it and absolutely no response. I have spent over 10hrs on the phone with Vodacom in just the last seven days alone and only this morning am I told they have ordered an activation!!?? I still have no connection and no date by which I will have a connection. I’m appalled. I can’t work, my childs education is internet based, even our TV requires internet. We can do nothing. I’ve had every lie and excuse in the book. One glimmer of hope yesterday from a guy in the call centre who took the time to look into it. That was. 2 hr phone call and resulted in an escalation last night but not a resolution. It shouldn’t be up to him anyway and why must I be the one following up??!! Everyone I speak to at Vodacom says they will call me back but no one does, not one of them. 5 weeks and counting. If I worked this way, I would be fired. If my company provided service at this poor level to our clients, our clients would pull their contracts with us. Next time I move, I will cancel my service and sort out my own new service at the new house myself. I can do better than Vodacom. I’m appalled at the crass disregard and fob-offs I’ve received and fuming that I still have to wait longer and that I’ve no idea how much longer I will have to wait. And the so-called phone call I was supposed to receive from an Escalation Manager this morning hasn’t materialized either. Dreadful.