Vodacom - Fiber relocation request - worst service ever

I was moving homes and logged a relocation request with Vodacom for my Fiber line. The call was logged on 17 April and was told that it would take 30 days to resolve as the new place did not have a Fiber box installed i.e. everything should be concluded by 17 May. On the 10th of May, I received a Service Request email with the status update of "closed". I called Vodacom to enquire as I had not received any feedback since logging the call on the 17th of April, I was told that the Fiber Installations technician was trying to call me and there was no response therefore the call was closed; which was to my surprise as there weren't any missed call notifications on my phone. Upon investigation, Vodacom had the wrong contact number on the system, my number ends with 92 they have it as 91. Subsequently I confirmed the correct number (which hasn't changed for the past 12 years), ANOTHER request had to be logged, because closed calls cannot be reopened. Only to be told that technically, they are still within SLA because the 30 days are counted as a full calendar month (from the 1st to 30th) and not 30 days from the day the call was logged! However, they have escalated the call. To whom beats me!

After a week and a half (21 May), I called to enquire on the status of the call to only be given the same feedback. "The call has been routed to the Fiber team for them to allocate a technician, who will contact you to schedule an appointment for installation". The following day (22 May), I received another Service Request status email with update of "closed", again I called to enquire, only to be told the exact same thing, the Fiber Technician tried calling me with no answer. AGAIN, they were calling the number ending with 91 even though I had previously confirmed this!! Mind you, my cellphone number has been on contract with Vodacom for the past 10 years. Now another service request had to be logged, they can't get details /reach out to the Fiber technician who was trying to call me on the incorrect number to still get to me today. All they can do is log another service request and escalate to the team leader.

I've been without internet for almost a whole month! Spending more on data costs and there's practically nothing Vodacom can do because of their SLAs even though all these delays were caused by them.

This has been worst service I have experienced from Vodacom. I'm switching providers.