BP
Beverley P
1 reviews | Active since Dec 2017
19 Sept 2021, 15:39
Vodacom Fiber relocation query
I have had a contract since 2016 with Vodacom for my fiber line. I have relocated last month to a house with a fiber installation already there. Now I must sign another 24 month contract so that they can connect me again. I don’t want another contract. I want a month to month contract so I can cancel if I am not happy. I have been waiting for almost 4 weeks already. Please tell me why I must sign another contract?
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Replies (2)
Vodacom's replyOfficial
19 Sept 2021, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2021, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2021, 17:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted today by our Fibre Support Team and assisted with your query. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2021, 17:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted today by our Fibre Support Team and assisted with your query. Regards Consumer Website Team
Best regards,