JM
Jaco M
1 reviews | Active since Jan 2022
12 Jan 2022, 10:20
Vodacom Fiber Relocation Poor Support
I have given Vodacom the adequate 30 days' notice to relocate my fiber line as I have moved to a new home. The request was logged on the 9th of December. No one has contacted me to make arrangements after I have contacted the call center numerous times. The response is always the same: "We will e-mail the relevant person and they will contact you." This is not happening. I've done my part by giving the FTTH relocations team adequate notice but I am just not getting the support. I desperately need reliable and fast internet at home for my work and if I cannot trust my ISP I will have to find a different service provider.
Please help me Vodacom!!!
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Replies (2)
Vodacom's replyOfficial
12 Jan 2022, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2022, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jan 2022, 18:30Dear Jaco Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the relocation was processed and the fibre connection is active.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Our records indicate that the relocation was processed and the fibre connection is active.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2022, 18:30
Official
Dear Jaco Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the relocation was processed and the fibre connection is active.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Our records indicate that the relocation was processed and the fibre connection is active.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,