Vodacom fiber relocation not being sorted

Absolutely ****ed off with Vodacom! I sent in my relocation forms on 23rd of September and NO ONE acknowledged it, had to phone and find out the hard way. Eventually a supervisor found my original forms and it's been 2 weeks since the end of my month's notice, no call back or anything. We have paid for the month of November and after phoning every day and after sending emails NO ONE IS HELPING by phoning to arrange installation which needs to be done by Vumatel as my complex only uses them. So how long am I gonna have to wait??