Vodacom Fiber relocation Mess
How do I get Vodacom Fiber to contact me regarding my relocation request? I have called 4 times and sent 3 emails. I do not want a email saying its "fast tracked and choose another option". I want to talk to a human being that is actually working on my request. Khensani Nukeri and Tanya Ramatlo seem to be too busy in meetings to come back to me!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
16 Sept 2020, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2020, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
17 Sept 2020, 11:41Well thank you Vodacom, FOR STILL NOT BEING IN CONTACT.
Are Khensani Nukeri and Tanya Ramatlo still too too busy in meetings to come back to me!
Are Khensani Nukeri and Tanya Ramatlo still too too busy in meetings to come back to me!
's update17 Sept 2020, 11:41
Reviewer Update
Well thank you Vodacom, FOR STILL NOT BEING IN CONTACT.
Are Khensani Nukeri and Tanya Ramatlo still too too busy in meetings to come back to me!
Are Khensani Nukeri and Tanya Ramatlo still too too busy in meetings to come back to me!
's updateReviewer Update
18 Sept 2020, 13:14To date, I have still not spoken to anyone at Vodacom!!. I did receive a email from Khensani telling me that he/she cannot call me because her/his SPEAKER IS BROKEN!!
Really Vodacom?????
Help me understand what I need to do to get a human being to call me so I can CONTINUE my despicable service with Vodacom!
Really Vodacom?????
Help me understand what I need to do to get a human being to call me so I can CONTINUE my despicable service with Vodacom!
's update18 Sept 2020, 13:14
Reviewer Update
To date, I have still not spoken to anyone at Vodacom!!. I did receive a email from Khensani telling me that he/she cannot call me because her/his SPEAKER IS BROKEN!!
Really Vodacom?????
Help me understand what I need to do to get a human being to call me so I can CONTINUE my despicable service with Vodacom!
Really Vodacom?????
Help me understand what I need to do to get a human being to call me so I can CONTINUE my despicable service with Vodacom!
Vodacom's replyOfficial
29 Sept 2020, 11:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you will need to choose a new package in order for the relocation to take place. Feedback has been provided via email. Please contact *** should you require any further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2020, 11:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you will need to choose a new package in order for the relocation to take place. Feedback has been provided via email. Please contact *** should you require any further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
's updateReviewer Update
29 Sept 2020, 12:53To your response. I am fully aware I need to choose a new package. IT IS JUST THIS QUERY, that I am trying to get to talk to someone about!!! Do you not even see the ongoing emails, calls and queries!!
's update29 Sept 2020, 12:53
Reviewer Update
To your response. I am fully aware I need to choose a new package. IT IS JUST THIS QUERY, that I am trying to get to talk to someone about!!! Do you not even see the ongoing emails, calls and queries!!