Vodacom Fiber relocation is terrible!!!SR

Fiber relocation has been the worst experince ever!!!! i did my due diligences and requested a line to be moved a full month before relocating, the order was then cancelled because "I didnt give an authorization", we later established that i never recieved that information for me to approve. They opened a new order and tried to fast track it. one of the agent specificaly told me not the take the current router to the new location. Now im being told that a new router cant be delivered to me becuase i should have the old one and the warehouse rejected that order, With no communication to me, im sitting here buying data to be able to work thinking my router will arrive any day. I had to follow up again and again to be told this. And im still waiting as they are investigating how to proceed. Im so frustrated with this company. Its almost a month now and i still dont have internet.