CT
Craig T
1 reviews | Active since Feb 2013
21 Oct 2021, 09:52
Vodacom fiber relocation hell
I app**** one month ago for a relocation of my fiber service, it is within the same estate and 500m from the original location. I get no positive response from vodacom as to what is happening with this relocation, many promises of "going to call you back" or will confirm with email. my reference is SR***. Can this please be sorted out
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Replies (2)
Vodacom's replyOfficial
21 Oct 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2021, 13:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please note with regards to your service request number SR***, our records shows that our Fibre Relocation Team has assisted and provided you feedback via email on the 21-10-2021. Kindly note the communication below that was mailed to you.
Kindly note that your relocation order for Unit B52 Riverside Residential Estate has been placed. The area is covered by Vodacom. Therefore we have put you on the package 20/10 for R599 monthly. On this regard, an automated email from Vodacom(No-reply email) has been sent to your email . It contains a link that will redirect you to approve the quote electronically.
Please note that we have discontinued the 10/5 line speed
Regards
Vodacom FTTH
Kindly note that your relocation order for Unit B52 Riverside Residential Estate has been placed. The area is covered by Vodacom. Therefore we have put you on the package 20/10 for R599 monthly. On this regard, an automated email from Vodacom(No-reply email) has been sent to your email . It contains a link that will redirect you to approve the quote electronically.
Please note that we have discontinued the 10/5 line speed
Regards
Vodacom FTTH
Best regards,
Vodacom's reply26 Oct 2021, 13:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please note with regards to your service request number SR***, our records shows that our Fibre Relocation Team has assisted and provided you feedback via email on the 21-10-2021. Kindly note the communication below that was mailed to you.
Kindly note that your relocation order for Unit B52 Riverside Residential Estate has been placed. The area is covered by Vodacom. Therefore we have put you on the package 20/10 for R599 monthly. On this regard, an automated email from Vodacom(No-reply email) has been sent to your email . It contains a link that will redirect you to approve the quote electronically.
Please note that we have discontinued the 10/5 line speed
Regards
Vodacom FTTH
Kindly note that your relocation order for Unit B52 Riverside Residential Estate has been placed. The area is covered by Vodacom. Therefore we have put you on the package 20/10 for R599 monthly. On this regard, an automated email from Vodacom(No-reply email) has been sent to your email . It contains a link that will redirect you to approve the quote electronically.
Please note that we have discontinued the 10/5 line speed
Regards
Vodacom FTTH
Best regards,