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Salome M
1 reviews | Active since Jul 2022
08 Jul 2022, 19:10
Vodacom fiber reconnection service dismally poor
I had been 14 days of being sent from pillar to post to get assistance with the reconnection of our WiFi by Vodacom. We logged a call for the first time on the 24th of June 2022, till today the 8th of July 2022 we still haven’t received any assistance.Every day when we call we get told the matter has been escalated till today no one has ever bothered to call us or come to assist us. Instead they are telling us about Nokia, we did not conclude a contract with Nokia. So how they manage their SLA with Nokia it’s none of our business.
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Replies (3)
Vodacom's replyOfficial
09 Jul 2022, 14:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2022, 14:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Salome M's updateReviewer Update
13 Jul 2022, 13:56The guy who have sent by the name of Zwiden/ Zein was very rude he did not fix anything and we still don’t have internet as we speak. We have tried calling him immediato after he left he is not answering our calls, and now he is rejecting them.
What are paying for if this is the service we receive
What are paying for if this is the service we receive
SM
Salome M's update13 Jul 2022, 13:56
Reviewer Update
The guy who have sent by the name of Zwiden/ Zein was very rude he did not fix anything and we still don’t have internet as we speak. We have tried calling him immediato after he left he is not answering our calls, and now he is rejecting them.
What are paying for if this is the service we receive
What are paying for if this is the service we receive
SM
Salome M's updateReviewer Update
13 Jul 2022, 20:53Thank you so much, however it was resolved after we had to call Vodacom again. The technician who came here is sooo unprofessional, rude and disrespectful
SM
Salome M's update13 Jul 2022, 20:53
Reviewer Update
Thank you so much, however it was resolved after we had to call Vodacom again. The technician who came here is sooo unprofessional, rude and disrespectful