Vodacom fiber reconnection

Worst experience ever from Vodacom fiber people. We have been experiencing internet connection problems with our fiber, we logged a call on the 20th of Jan 2023 they said the turnaround time is 48hrs. Till this day the 25th of January 2023 we are still for a technician to come help us, when we make follow ups we get told the same thing “ a request has been sent out to service provider”, we will call you back before end of business. And they never call, when call the following day to make a follow up you get told the same. I don’t have a contract with their service provider but they are making their problems with the service provider my problem. And this is not the first time, the first incident they sent a technician after 2 weeks. And they will still want to bill us even though we didn’t use the internet for almost a week. If you want peace of mind don’t get Vodacom fiber, I don’t understand how does a company like Vodacom allow that their clients to not receive proper service