Vodacom fiber poor service

I laid a complaint against Vodacom on the 16th of June 2024 but the case has not yet been resolved, my status on credit bureau still remain the same, i have a fiber with vodacom, i do not have 1 month arrears on my account, my account is up to date, i need vodacom to close this account so i can shop for a service provider that is going to trat me fairly. clearly there is no solution to resolve this issue