Vodacom fiber poor customer service

On the 28th of September I called the fiber call center and informed them that I have moved and I need my fiber to be moved to my new address. Mcolisi was very helpful and tried his best to help me. He also informed me someone will be contacting me within last week to make an appointment to do the configuration etc. Nothing happened however. On the 3rd of October I phoned again and spoke to Zanul. He could not give me any answers about when I can expect a call. I have been sitting without internet access at home for more than a week now. When I asked zanul who I can contact to get answers he could not tell me.

I will be very unhappy if I am expected to pay for a full month of service at the end of the month when almost half the month is spent without access at my new house. I need this to be sorted out as soon as possible.