Vodacom Fiber - poor and just another telkom!!!

Vodacom fiber has been and continues to a disapointment and the fact that they are the only provider of fiber in our estate is ******ion.

Although I pay for a so called premium package with no throttling it is clear that vodacom throttles from 18h00 to 21h00. They advertise and promote more expensive options as to allow user to secure bandwidth that is not throttled but it's a lie. Then support simply continues to escalate which takes 24 to 48 hours with no change to service.

Call centre agents and technicians can help as they just read the info provided infront of them. Come sit at my place and experience the ******* you sell but they not willing to do that however they happy to take full premium for services. We have also found that Vodacom has identified specific servers to throttle such as DSTV, Netflix and so on.

This results in a speed test showing normal rates until you do a speed test on a specific download where 100mbs is throttles to 2mbs. Pathetic and typical of Vodacom. I hope ICASA continues to take them to task!! I will be cancelling but be warned those that consider exclusive infrastructure in communities and who is considering the promise of an elite service from Vodacom Fiber.