Vodacom Fiber poor after service

After being without a Vodacom Fibre connection, we logged a ticket (SR***) on 19 June 2022. We are on the top package and are paying a lot for this privilege. An agent called back to do all the routine stuff, like checking which light is on the router and if all the cables are in, resetting, etc. One of these worked and she promised a technician will come out soon. After we did not hear back we called Vodacom Fibre and they said the system does not show that anyone was allocated to come out by the previous person who assisted us. The person that helped the second time around said he would follow up but was going off his shift so he gave his email for us to remind him... After we reminded him the next day he still did not give feedback. We have been without Fibre for more than a week and some days I need to work from home. How are people so unprofessional that we must remind them and wait until they are on shift again. This is unacceptable. I'm in two minds to switch over to another service provider as soon as possible because I need internet for work and can't be so long without it.