Vodacom Fiber - Pathetic Service

Service request SR*** I work from home and still this is not resolved. The call centre agents lie constantly that the case is being escalated. Being it’s moved to low priority daily. Today apparently the migration to Vumatel is the problem and we need to wait. For how long???? This is a direct impact to my income and Vodacom does not care!!!!!! No Teamleader calls and we are passed from pillar to post. Do not consider Vodacom they are incompetence