Vodacom fiber pathetic customer service

If i could rate this less than a 1 star i would!!! Worst service we have received from vodacom fiber!! Asked to change our fiber line as i am working abroad and my wife moved in with her parents. Managed to get the contract signed and sent back. Had the router delivered on 5th of November. Then waited for metro fiber to come and install the line. Finally got feedback from them to install the line. They came on the 13th of November to install the line and told us it would take between 24/48 hrs to be activated. We waited until friday and no activation. Phoned customer care countless times and no one could assist saying its metro fiber that are the issue and they need to activate the line we need to contact them and so we did, metro fiber then tells us that vodacom needs to send the serial number on the router for activation. We contact vodacom and then they tell us all our details are sent and up to date they will resolve the issue. Today is the 18th of november and we still hear the same things between metro fiber and vodacom and our line is still inactive!! Yet i am going to be billed for a line that i am not even using!!!! Pathetic customer service!!!!