Vodacom Fiber Outage

We live in an estate in Phoenix, Durban with roughly 30+ houses and sadly have Vodacom Fiber in the estate. Just this year alone we had over 4 outages and have yet again experienced another internet outage from the 1st of May. Most of the residents have logged tickets and we all get different responses from different consultants and they dont know whats happening. Guess this is the nightmare when you get through Level 1 Service Desk Agent. All they can say we logged the ticket and someone will respond with 24-48hrs. Allot of us work from home or run our businesses from home and its 4 days now with internet connectivity. This is absolutely terrible service and we cannot wait to move away from Vodacom.

Please dont reply with the standard "we sorry messages"..... Just get someone to sort the issue out!!